Ruby Witch Printables sells digital products that are delivered electronically. No physical product is shipped.

1. Digital Downloads

Products sold through Ruby Witch Printables include downloadable planners, journals, calendars, printable artwork, clipart and other digital files.

Please read the product description carefully before purchasing and make sure that the listed file format and product type are suitable for your intended use.

2. Right of Withdrawal for Digital Content

If applicable consumer law gives you a right to withdraw from an online purchase, special rules may apply to digital content supplied immediately.

Where required by law, before immediate access to digital content is provided, you may be asked to expressly consent to supply beginning before the end of the withdrawal period and to acknowledge that this may result in the loss of your right of withdrawal once supply begins.

Nothing in this policy excludes or limits any mandatory consumer rights that cannot legally be waived.

3. Problems With Your Files

Please contact us if:

• the download link does not work;
• a purchased file is missing;
• a file is corrupted or cannot be opened;
• you received a different file from the product you purchased;
• there is a material technical problem with the supplied digital product.

We will first try to resolve the problem by providing technical support, a replacement file or corrected access where appropriate.

Where a digital product cannot be supplied or corrected as required, any refund or other remedy required by applicable law will be provided.

4. Duplicate Purchases

If you accidentally purchase exactly the same product more than once, please contact us as soon as possible with the order details. Duplicate transactions will be reviewed individually.

5. Change of Mind

A change of mind, accidental selection of the wrong product, or failure to read the product description will not normally qualify for a voluntary refund after digital content has been supplied, except where applicable law provides otherwise.

6. Compatibility

Product descriptions specify the digital formats supplied, such as PDF, JPG, PNG or ZIP. Please check that your device or software can open the stated format before purchasing.

If a file itself is defective, please contact us so that the issue can be investigated.

7. How to Request Help

For order or download support, include:

• the email address used at checkout;
• the product name;
• the order number, if available;
• a short description of the problem.

Email: forestwitchwr@gmail.com

You may also use the contact page.